Terms of Service

Last Updated: July 30, 2025

PLEASE READ THESE TERMS OF SERVICE (”Terms”) CAREFULLY. BY PURCHASING OR USING ANY FRAMEZIP INC. (”FrameZip,” “we,” “our”) HARDWARE, SOFTWARE, MOBILE APPLICATION, WEBSITE, CLOUD SERVICE, OR ANY OTHER PRODUCT OR SERVICE (COLLECTIVELY, the “Products”), YOU (”you,” “your,” or the “Customer”) AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT ALL OF THESE TERMS, DO NOT ACCESS, INSTALL, OR USE THE PRODUCTS.

NOTICE REGARDING DISPUTE RESOLUTION: THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS-ACTION WAIVER THAT AFFECT YOUR RIGHTS. PLEASE REVIEW SECTION 18 CAREFULLY.

1. Definitions

Hardware Physical devices supplied by FrameZip, including but not limited to video cameras, network gateways, storage appliances, and accessories.

Software Any application, firmware, or cloud service, whether preinstalled on Hardware or provided separately (including updates, patches, and beta releases).

Services Any hosted or ancillary service operated by FrameZip, including cloud video storage, remote access portals, APIs, support, and websites.

Content Video feeds, images, audio, data, text, or other material captured, transmitted, processed, or otherwise handled by the Products.

2. Eligibility and Authority

You represent that (a) you are at least 18 years old (or the age of majority in your jurisdiction, whichever is higher), and (b) you have the power and authority to enter into these Terms on behalf of yourself and any entity you represent.

3. Accounts & Credentials

You may be required to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You must notify FrameZip immediately of any unauthorized use.

4. License Grant and Restrictions

4.1 License. Subject to these Terms and timely payment of all fees, FrameZip grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Software solely with the Hardware you own or have been authorized to control.

4.2 Restrictions. You shall not (and shall not permit any third party to): (a) reverse engineer, decompile, disassemble, or otherwise attempt to discover source code, except to the limited extent required by applicable open-source licenses or law; (b) modify or create derivative works of the Products; (c) remove, alter, or obscure proprietary notices; (d) resell, sublicense, distribute, or commercially exploit the Products except as expressly authorized in writing by FrameZip; or (e) use the Products for any unlawful, high-risk, or life-critical purpose.

5. Compliance with Laws; Customer Responsibilities

You are solely responsible for (a) installing and operating the Products in accordance with all manuals and documentation, (b) complying with all applicable laws, regulations, and industry standards—including but not limited to privacy, data-protection, wiretapping, surveillance, and labor laws—when capturing, recording, processing, storing, or transmitting Content, and (c) obtaining all necessary consents from individuals whose images, voices, or data are captured by the Products.

6. Content; Data Ownership

FrameZip does not claim ownership of your Content. However, by transmitting or storing Content on or through the Products, you grant FrameZip a worldwide, royalty-free, sublicensable license to use, host, store, reproduce, process, adapt, and display such Content solely to operate, maintain, improve, and support the Products and to comply with legal obligations.

You represent and warrant that you have all rights necessary to grant the foregoing license and that the Content, and your use of the Products, will not infringe or violate any third-party right or law.

7. Third-Party Services and Integrations

The Products may interoperate with third-party hardware, software, or services. FrameZip does not control and is not responsible for any third-party services. Your use of third-party services is governed solely by such third parties’ terms.

8. Pricing, Orders, and Payment

All prices are exclusive of taxes, duties, and shipping unless expressly stated. You authorize FrameZip (or its payment processor) to charge all amounts owed using your selected payment method. Title to Hardware transfers upon full payment. Risk of loss transfers upon delivery to the carrier.

9. Shipping; Returns

Shipping dates are estimates only. Hardware may be returned within 30 days of delivery only with an RMA number and in accordance with FrameZip’s then-current return policy. Software and Services are non-returnable and non-refundable except as required by law.

10. Limited Hardware Warranty

FrameZip warrants the Hardware to be free from defects in materials and workmanship under normal use for one (1) year from the date of shipment. Your sole remedy and FrameZip’s entire liability for breach of this warranty shall be, at FrameZip’s option, repair, replacement, or refund of the purchase price. This warranty does not apply to (a) normal wear and tear, (b) misuse, improper installation, or failure to follow instructions, (c) modification or repair by anyone other than FrameZip or its authorized service providers, (d) external causes such as accidents, abuse, or acts of God, or (e) beta or evaluation units.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11. Disclaimers of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10, THE PRODUCTS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT WARRANTY OF ANY KIND. FRAMEZIP AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, LOSS OF DATA, OR THAT THE PRODUCTS WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. FRAMEZIP MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE CAPTURE, RECORDING, STORAGE, OR DELIVERY OF ANY CONTENT, THE PERFORMANCE OR AVAILABILITY OF ANY CLOUD SERVICE, OR THAT THE PRODUCTS WILL PREVENT OR REDUCE THE LIKELIHOOD OF CRIME OR OTHER INCIDENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU IN FULL; NOTHING IN THESE TERMS OPERATES TO EXCLUDE WARRANTIES THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

12. Indemnification

You agree to indemnify, and hold harmless FrameZip, its affiliates, officers, directors, employees, agents, contractors, licensors, suppliers, resellers, distributors, and partners (collectively, the “FrameZip Parties”) from and against any and all claims, actions, lawsuits, investigations, liabilities, damages, judgments, awards, losses, costs, fees, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your purchase, installation, access to, or use of the Products; (b) your Content; (c) your violation of these Terms or any law or third-party right; (d) any dispute between you and any third party; or (e) your negligence, willful misconduct, or fraud. FrameZip reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

NO CONSEQUENTIAL DAMAGES. NONE OF THE FRAMEZIP PARTIES SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE PRODUCTS OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CAP ON DIRECT DAMAGES. THE TOTAL CUMULATIVE LIABILITY OF THE FRAMEZIP PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE PRODUCTS AND THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100) OR (B) THE AMOUNT PAID BY YOU TO FRAMEZIP FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE EVENT FIRST GIVING RISE TO LIABILITY.
EXCLUSIVE REMEDY. THE FOREGOING LIMITATIONS FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND FRAMEZIP, AND THE PRODUCTS WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY FOR PERSONAL INJURY, DEATH, OR CERTAIN DAMAGES. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

14. Release

To the fullest extent permitted by law, you release the FrameZip Parties from responsibility for any claims, demands, losses, or damages arising out of or in connection with any dispute between you and any third party relating to your use of the Products.

15. Modifications to the Products or Terms

FrameZip may modify, suspend, or discontinue any Product, or change these Terms, at any time. Material changes will become effective 30 days after posting or notice. If you do not agree to the revised Terms, you must stop using the Products. Continued use constitutes acceptance.

16. Export and Sanctions Compliance

You may not use, export, re-export, import, or transfer the Products except as authorized by U.S. law, the laws of the jurisdiction in which you obtained the Products, and any other applicable laws. This includes compliance with U.S. export restrictions and economic sanctions.

17. Government End Users

The Software is “commercial computer software” and “commercial computer software documentation” as defined in FAR 2.101 and DFARS 252.227-7014. All U.S. Government end users acquire the Software only with those rights set forth in these Terms.

18. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal Resolution. Before commencing arbitration, you agree to attempt to resolve any dispute informally by contacting [email protected]. If we cannot resolve the dispute within 30 days, either party may initiate arbitration.
Binding Arbitration. All claims and disputes arising out of or relating to these Terms or the Products that cannot be resolved informally shall be resolved exclusively and finally by binding arbitration administered by the American Arbitration Association (”AAA”) in accordance with the AAA Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (as applicable). Arbitration will take place in Denver County, Colorado, unless the arbitrator requires a different location.
Arbitration Opt-Out. You may opt out of this arbitration provision by sending written notice to FrameZip within 30 days of your first acceptance of these Terms.
Class-Action Waiver. ALL ARBITRATIONS (AND, WHERE PERMITTED, COURT ACTIONS) SHALL PROCEED ON AN INDIVIDUAL BASIS. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED.
Equitable Relief. Nothing herein limits either party’s right to seek equitable relief in a court of competent jurisdiction for infringement or misappropriation of intellectual-property or trade-secret rights.

19. Governing Law and Venue

These Terms and any related dispute shall be governed by the laws of the State of Colorado, USA, without regard to its conflict-of-laws rules, and the Federal Arbitration Act. Subject to Section 18, the state and federal courts located in Denver, Colorado, shall have exclusive jurisdiction for any court proceedings.

20. Severability

If any provision of these Terms is held unlawful or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be modified so as to be enforceable while reflecting the parties’ intent as closely as possible.

21. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without FrameZip’s prior written consent. Any attempted assignment in violation of the foregoing is null and void. FrameZip may freely assign these Terms.

22. Entire Agreement and Order of Precedence

These Terms (including any policies or documents referenced herein) constitute the entire agreement between you and FrameZip with respect to the subject matter and supersede all prior or contemporaneous communications. In the event of a conflict between these Terms and any other FrameZip document, these Terms shall govern unless expressly stated otherwise.

23. Contact Information

If you have questions about these Terms, please contact:

FrameZip Inc.
Attn: Legal Department
Email: [email protected]

By purchasing, accessing, or using the Products, you acknowledge that you have read, understood, and agree to be bound by these Terms.